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Help Center

How can we help?
Find answers to common questions below.

From how our kits work to purchase orders, shipping, and returns, the answers to our most frequently asked questions are all right here.

If your question is not here, call 866-381-1760, Monday to Friday, 9:00 to 5:00 Central, or email support@centralcreativity.com. We’re ready to help.

A support agent in a headset smiling at her monitor in an open-plan office.

Most asked questions

Quick answers to the questions we hear most.


Products

The kits themselves.

How do you develop your products?

Our award-winning educators, engineers, artists, and designers develop every kit in collaboration with industry experts. Then each kit faces our toughest critics, the students who test it.

Their feedback makes sure every kit is interactive and exciting from beginning to end. Our kits are also highly educational, but we won’t tell them if you won’t.

What is the recommended age range for your products?

We offer product lines for students from kindergarten through college. The experiments and hands-on activities are designed to fit a variety of learning styles at each grade level, and they aim to be engaging and challenging without causing frustration.

Suggested grade levels are listed for every product line. Questions about a specific product? Contact us.

How does the curriculum support ELA?

Our curriculum is student-centered and asks students to read for understanding. Many of our products include reading passages before each activity that explain the science behind it, real-world connections, and ways to take the learning further.

Is internet access required to use your products?

No. Our products come with full-color instructions and all the materials needed to complete every activity and experiment.

Some products include additional online resources such as instructional videos and digital guides, available on a phone, tablet, or computer. These resources enhance the experience but are not required to use and enjoy the product.

What items are included in a kit?

Contents vary by kit, but every kit includes the materials for all of its experiments and activities, full-color instructions, and any safety equipment needed. The only thing to add is water.

Do I need to do the activities with my child?

We encourage adults to join in as trusty lab assistants. Depending on your child’s age and ability, decide which activities to do together and which your child can do independently.

We recommend an adult is always present for children in grades K–6.

Can students share kits?

For the best hands-on learning, we recommend each student has their own kit. Classroom TO GO kits can be shared by students working in groups of up to four.

When students share, give each one a role, such as setting up the experiment or recording the results.

My experiment isn’t working. What do I do?

Even the most brilliant scientist, inventor and engineer needs a helping hand from time to time. Email support@centralcreativity.com and we will help you get the activity or experiment back on track.

How safe are the activities?

Safety is one of our top priorities. Every activity is designed with safety in mind, and the instructions include extra safety steps where needed. We recommend adult supervision for all activities and experiments.

Do products accommodate food allergies?

Where food items are included, the ingredients are sometimes listed on the package of the food item or in the instructions. We are not able to substitute items in individual kits.

If food allergies are a concern, please use caution with experiments that involve food items. Some food products may be manufactured in a facility that also handles common allergens including wheat, peanuts, tree nuts, soybeans, eggs, milk, fish and shellfish.

Where are your products assembled?

All Central Creativity products are assembled in the United States, at our facility in Laurel, Mississippi.

Allergy warning

Some of our kits contain food. If that is a concern for anyone who will be using the kit, read the food allergy answer above before you order, and contact us if you are unsure about a specific product.

Orders and Payments

Ordering and payment options.

How do I place an order?

Three ways.

Online

Browse the store by category, grade, or feature, enter a quantity, and add the item to your cart. Review your cart, then check out by signing in, creating an account, or checking out as a guest. An order confirmation is emailed to you.

By email

Fill out a Materials Order Form and email it to orders@centralcreativity.com.

By phone

Call 866-381-1760, Monday to Friday, 9:00 to 5:00 Central.

What types of payment do you accept?

Credit cards, purchase orders, ACH and checks.

Do you accept purchase orders?

Yes. Contact us if you need to use a purchase order. You can also request our W-9, and send us your tax-exempt letter if one applies.

Do you offer discounts for bulk purchases?

Yes. Contact us about volume discounts.

How do I get a price quote?

Call 866-381-1760 and our team will get you the documentation your purchasing department needs.

Not sure what you need yet? Our team will answer product questions and put together an option that fits your budget.

How do I get Central Creativity listed as an approved vendor?

Email support@centralcreativity.com for a W-9 or any other vendor information you need. We will gladly fill out whatever paperwork is required to become an approved vendor for your school or organization.

I need a sole-source letter to make a purchase. How do I get one?

We are happy to provide sole-source letters for our products on request. Email support@centralcreativity.com.


Shipping

When it leaves, and where it goes.

When do orders ship?

Store orders of in-stock items, excluding bulk purchases, ship within 2 to 3 business days from our warehouse in Laurel, Mississippi. Transit time on top of that varies by destination.

Orders containing a backordered item ship when everything is in stock. Bulk purchases are eligible for ground shipping within the contiguous United States only.

Camp orders for students taking part virtually in LIVE Camp Experiences ship roughly one week before the camp start date.

Custom kits and special orders

These ship according to the project timeline and the milestone dates agreed with you when the project was set up.

Where do you ship?

Anywhere in the United States, including Hawaii and Alaska. We can also ship internationally, so contact us for details.

We do not ship to P.O. boxes.

How much does shipping cost?

It depends on the destination. We sometimes offer free shipping on orders delivered within the contiguous United States.

International orders carry additional shipping charges, and international customers are responsible for shipping costs and any customs fees, taxes or duties.

What shipping options are available?

Items ship by standard ground shipping to addresses in the United States. Store items going outside the United States ship by standard shipping; the countries we ship to and the cost vary, so contact us for a quote.

Bulk orders, large shipments and heavy items

Additional freight charges may apply. Items with that designation cost more to ship than typical parcel rates because of their size and the special handling the carrier needs. Call 866-381-1760 for a shipping quote.

Can you ship orders directly to students or to multiple schools?

Yes. Call 866-381-1760 to request a quote for shipping to multiple addresses.

I haven’t received my order. What do I do?
  • A tracking email is sent once your order ships. If you don’t see it, check your spam folder.
  • Use the tracking link in that email to check your package’s status and any carrier delays.
  • Still missing your order? Contact us, and we will help track it down.

Returns and Damaged Goods

When it isn’t right.

What is your return policy?

If you are not satisfied with your product, contact us. If you aren’t happy, we aren’t happy.

Unopened items in their original packaging and resalable condition can be returned within 30 days of purchase for a full refund. Opened or used items, custom kits, subscription boxes, kits containing edible items, and bulk purchases are not eligible for return unless they arrive damaged or defective. Return shipping is the customer’s responsibility, and restocking fees may apply.

A return package must include
  • Return details: order number, account name, and the reason for the return.
  • All items in their original packaging and original condition.
What is your return policy for custom kits?

Custom kits are not eligible for return. If a custom kit arrives with an item missing or damaged in shipment, tell us immediately and we will help.

My items are damaged, or leaking. What do I do?

Tell us as soon as you realize something is wrong. We never include anything hazardous in our products, but if a box is leaking, wear gloves before handling the contents for disposal.

Have this ready when you contact us

If the delivery came by truck, we must be notified within 5 business days of delivery so we can file a freight claim with the trucking company. If it came by FedEx or another parcel carrier, contact us immediately.

Where returns go

Central Creativity
ATTN: RETURNS
442 6th Ave
Laurel, MS 39440


Contact us

We’re here to help. Reach out.

Send a message, email our team, request a quote, or schedule a meeting.

Send a message

Use our contact form for general questions and product information.

Email support

support@centralcreativity.com
For activity help, damaged items, W-9s, sole-source letters, and vendor paperwork.

Email orders

orders@centralcreativity.com
For Materials Order Forms, purchase orders, and order changes.


Send us a message

Tell us what you need.

Send us a message

If the answers above did not cover it, this comes straight to a person here. The more you tell us, the fewer questions we have to send back.

This reaches a person in Laurel, Mississippi, usually within one business day. We use what you send to answer you and nothing else — we do not sell it, share it, or add you to a mailing list from this form.

Still stuck?

If your question isn’t answered above, give us a call.

Monday to Friday, 9:00 to 5:00 Central.

Policies on this page are subject to change. Contact us with any questions about an order.