Shipping policy
Last updated 24 October 2026
The short version.Β Most orders leave us within one to two business days. Shipping is charged at the carrier rate shown at checkout, except on the Seasonal STEM Kits subscription, which ships free to the 48 contiguous states and the District of Columbia. Large bulk orders, purchase orders, fundraising orders and orders going to more than one address can take longer and may be quoted separately on your invoice.
Where we ship
Anywhere in the United States, including Alaska, Hawaii, Puerto Rico and the other US territories, and to APO, FPO and DPO military addresses.
We do not ship internationally from this store. If you are an overseas school or organization, reach out to us and we will quote you.
When your order leaves us
One to two business daysΒ for a normal order, and that includes class packs of 5, 10 and 25.
Longer for a large bulk order, an order placed against a purchase order, or a fundraising order. How much longer depends on the size of the order and what is in it; some products are assembled to order rather than picked off a shelf. We will tell you the timing when we confirm the order, and you are welcome to ask before you place it if you are working to a date.
Business days are Monday to Friday and do not include public holidays. An order placed on a Friday afternoon starts its clock on Monday.
What shipping costs
Shipping is charged on every order unless the product page says otherwise. The rate is the carrier's own, calculated from the weight and size of your order and the address it is going to, and it is shown at checkout before you pay. We do not add a handling charge on top of it.
Where a product ships free, its page says so.
The Seasonal STEM Kits subscription
Free to the 48 contiguous states and the District of Columbia, every month, for as long as the subscription runs.
Everywhere else in the United States, the subscription carries a shipping charge. You will see the rate at checkout, for the carrier and service you choose, before you commit to anything.
That charge is then fixed for twelve monthsΒ and billed alongside your kit each month. We review it once a year against the carrier's current prices. If it is going to change, we will email you at least 30 days before the new rate takes effect, so you can cancel first if you would rather not pay it.
It also changes if you change your delivery address or your shipping service, and we will show you the new rate before it takes effect.
Everything else about the subscription, including how it renews and how to cancel, is in theΒ Seasonal STEM Kits Subscription Terms.
Bulk, purchase order and fundraising orders
Past a certain size, shipping stops being something a checkout page can price. A pallet does not ship like a parcel, and thirty class packs going to nine buildings is not one shipment.
For those orders we quote shipping separately and show it on your invoice. Ask us for the figure before you commit, and we will give it to you in writing.
Orders going to more than one address
Checkout takes one shipping address per order. If you need kits split across several schools, sites or homes, tell us what goes where and we will quote the shipping and bill it on your invoice. Fundraising orders and district orders usually work this way.
Delivery estimates
Any delivery date you see comes from the carrier and is their estimate, not our promise. Weather, holidays and the state of the network all move it. If you need something to arrive by a particular date, tell us before you order and we will tell you honestly whether we can make it.
If something goes wrong
A parcel that arrives damaged, or a kit that arrives incomplete, is replaced at no cost to you. Tell us within 30 days of delivery. TheΒ Return and Refund PolicyΒ sets out how.
A parcel the carrier marks delivered but you cannot find is worth giving a day or two, and worth checking with neighbors and anyone else at the address. If it still has not appeared, get in touch and we will open it with the carrier and sort you out.
Getting the address right
We ship to the address you give us. An address that is wrong or incomplete is the most common reason a parcel goes astray, and a parcel returned to us for a bad address has to be shipped again at the cost of a second delivery.
If you spot a mistake after ordering, call us straight away. Before a parcel leaves us we can usually fix it for nothing.
How to reach us
Central Creativity LLC
442 6th Ave, Laurel, MS 39440, United States
sales@centralcreativity.com
(866) 381-1760, Monday to Friday, 9:00 to 5:00 Central